Holiday Inn Express Cambridge West - Cambourne, an IHG Hotel

Everything! After debating whether to stay in Cambridge itself, I was so pleased we didnt as this hotel was excellent. It is new so very clean and modern. Check in was really quick with welcoming, helpful staff. Parking was plentiful and free, the room was on the small side but comfortable, well designed and had air conditioning. Breakfast was functional, really basic but decent for toast, coffee or a bacon sandwich. There is a bus stop 2 mins away with buses every 30 mins, all the way into Cambridge for £2. Sit upstairs for a brilliant view, so stress free and really enjoyable. Thank you Holiday Inn for a great break which was good value for money. We saved over £200 vs the city centre hotels so allowed for more spending money. We chose to visit The Graduate Hotel for drinks, never in my life have I ever received such appaulling service and it was quite shabby and dirty. So there you go, you dont have to spend a fortune to get the better experience. Shame on you Graduate and Congratulations to the team at Holiday Inn.

Check in with Chelsea was amazing however, there was a chap working along side her who was quite argumentative when I was initally trying to explain an error with the booking. Chelsea took over and sorted everything very efficiently. All breakfast and bar staff were very pleasant during our stay. Breakfast was tasty however, in busy times there was a wait for food to be replenished.

The service at Holiday Inn was exceptional. I came across this receptionist by the name Meher who's service was beyond exceptional. The moment I entered the hotel premises, she greeted me with a warm smile and made me feel soo comfortable. Overall Meher was very friendly, caring and had a pleasant nature. Unfortunately I could not meet Meher during my check out but I do want to thank her for the warm welcome. I had an enjoyable stay and surely the hospitality exceeded my expectations. I am surely coming back soon...

I was visiting the area as a wedding videographer, so it was a work trip for a wedding the following day. The hotel is newly built and at the time of writing everything is clean and fresh. It's located on the edge of a small village and new residential and commercial area. There is a Morrisons just around the corner with cashpoints and a couple of local places to eat. There is a large free car park. My room looked over this, so wasn't the most amazing view, but most people won't be there for the views or spending much time in their room, so it wasn't an issue for me. I had room 231 and I honestly could not fault it. It was clean, tidy and despite being 'compact' it had everything you would need including a iron, ironing board, hairdryer plus a nice bathroom and spacious shower. The TV channels all worked, there was air-conditioning and the bed was very large and comfortable. Downstairs is a large reception area with a small bar and lounge. Breakfast was included in the room rate and comsisted of a great selection of teas, coffee, pastries, breads, toast and a hot buffet of scrambled eggs, bacon, sausage and beans, which you could help yourself to. The staff were all professional and friendly and I would definitely stay here again.

clean rooms, nice ambience, spacious lobby to sit in the evening or during the day. Next door there is another hotel Belfry, which has restaurant, bar and nice sitting outside at the pond. Relatively quiet rooms and neighbourhood. Quite handy that there is a supermarket just behind the hotel which is open until late.